Frequently asked questions —
FAQ
Family
Do you offer baby cots or extra beds — and how much do they cost?
Baby cot €25/day, extra bed €40/day.
Do you have family rooms or connecting rooms?
Yes, our suites are suitable for this. There are also two rooms on the 6th floor with a separate hallway in front of them.
Arrival, Location & Parking
Do you have parking — how much does it cost?
Yes, we have an underground car park with a car lift. Cost: €30 per night. Places are limited – it’s best to book one straight away. If you have booked a parking space in the Jams Hotel car park, please park just outside the hotel entrance and speak to a member of staff at reception. They will take you to the car lift. You can exit the car park without a password or card. Drive up to the light barrier at the lift gate, wait until it opens, and drive out.
Do you offer an airport transfer or shuttle service?
Sure – our limousine service will take you from the airport to JAMS in a relaxed 7-seater BMW. Fixed price: €120. Individual rides are also available on request, e.g. through the party night.
Are there (rental) bicycles/e-bikes nearby?
Yes! We have stylish Sushi e-bikes with a range of up to 70 km. Simply book them with us – ideally at the same time as booking your room on our website – and we’ll get the bikes ready for you. Rental costs: E-bikes, including a helmet, cost €10 per hour or €30 per day. Our city bikes are available for €5 per hour or €15 per day.
What’s the fastest way to get to you from Munich Airport (MUC)?
The fastest way is to take the S8 S-Bahn to Rosenheimer Platz – from there it’s only a 4-minute walk to JAMS.
Do you have electric charging stations?
Unfortunately not with us. But you’ll find public parking spaces with charging stations just around the corner on Innere Wiener Straße.
How far is it to the nearest subway station and the old town?
- Tram (Am Gasteig) 1 min.
- S-Bahn (Rosenheimer Platz) 4 min.
- U-Bahn (Max-Weber-Platz) 8 min.
Check-in / Check-out & Policies
Do I have to cover the costs for restoring any damage or excessive wear and tear that I caused?
In short, yes. However, we assume that the days of destroyed furniture are long gone. Of course, minor accidental damage can happen. In such cases, please contact the reception.
How late can I check out? Is late check-out available?
Regular check-out until 12 a.m.,, late check-out until 3 p.m. costs €40; until 5 p.m. costs €80 — subject to availability.
When is check-in? Is early check-in available?
Regular check-in is from 3 p.m. Early check-in is possible from 12 noon for an additional charge of €40 (subject to availability).
Do you offer 24/7 check-in or a late-arrival service?
Our reception is staffed from 7 a.m. to 11 p.m. Arrivals are possible around the clock—please let us know in advance.
Are pets allowed?
Yes, dogs and other pets are welcome. Additional charge: €20 per day.
What’s your smoking policy — is the hotel non-smoking, and are there outdoor areas?
You are welcome to smoke, relax, and enjoy drinks on our two terraces. Smoking is prohibited indoors. If smoking nevertheless occurs in a room, we must charge an additional fee of up to €500 for the required special cleaning. If this results in a delay in re letting the room, the resulting loss of revenue, any potential fire department intervention, and any third party safety measures will also be charged.
Is there a city/overnight tax?
No, there is no city or overnight tax.
Dining & Drinks (Restaurant/Bar)
Can I order à la carte?
Sure, in the restaurant daily from 5 p.m. to 10 p.m.
When is breakfast served?
Breakfast is served Monday to Friday from 7 a.m. to 11 a.m., Saturday, Sunday & public holidays from 8 a.m. to 12 noon.
When is the kitchen open in the evening?
Our kitchen is open in the evening from 5 p.m. to 10 p.m. The kitchen is closed on Sundays and Mondays – the bar and City take over.
Do you have vegan/vegetarian or gluten-free options?
Yes – just let us know, we will be happy to prepare something suitable for you.
Can I take food to my room?
Yes – feel free.
Do I need a reservation at the restaurant or bar?
Recommendation: Make a reservation to be on the safe side. Email mo@jams-restaurant-bar.com or call +49 173 2160845.
Rooms & Amenities
What types of rooms are available?
- Single room (140×200)
- Cozy double room (160×200, courtyard, quiet)
- Soul Mates double room (200×200)
- Twin double room (2×100×200)
- Rockstar double room (200×200, French balcony, view over Munich, minibar & coffee station)
- Suites (200×200, with minibar & coffee station)
Do you have desks/workspaces in the room?
Yes, you will find a place to work in every room.
Do the rooms have air conditioning, a safe, a minibar, and a coffee/tea station?
Built-in air conditioning is available exclusively in our Rockstar Rooms on the top floor. For all other rooms, we are happy to provide a portable air conditioner and powerful fans on request. Please simply ask at reception – we’ll be happy to help. There is a safe in every room. A minibar is available (just plug it in). A coffee/tea station is provided in the Rockstar Rooms and Suites.
Do you lend out irons, ironing boards, yoga mats, dog bowls and dog blankets?
Yes, we know that not everything fits in your luggage. That's why you can borrow irons, ironing boards, yoga mats, dog bowls and dog blankets from reception.
Booking & Payment
Can I add breakfast to my reservation at short notice?
Sure - you can book it on site at any time.
What payment methods do you accept?
Card (including Apple/Google Pay), cash, or in advance by bank transfer.
What are your cancellation policy?
- Flexible best price: free cancellation up to 12 hours before arrival (up to 48 hours for major events such as trade fairs/concerts)
- Best price: non-cancellable
Business & Services
How accessible are you (elevator, accessible rooms, showers)?
We have a barrier-free room with a specially equipped shower. An elevator is available.
Can I store my luggage before check-in or after check-out?
Yes, we have a luggage room.
Do you have meeting rooms?
Yes, we offer that. For more information, visit our Meetings & Events page.
Do you offer laundry/dry-cleaning?
Yes, for a fee.
Are the rooms cleaned daily?
Yes, unless you don’t want it. We are part of the Hotels For Trees reforestation project, under which a tree is planted for every room that guests choose not to have cleaned.
Music Profile & Experiences
What makes JAMS Music Hotel Munich special?
We are Munich’s music hotel: vinyl record players in every room, a large selection of LPs in the lobby, a restaurant & bar with a 70s vibe, and a stylish location in Haidhausen. Plus: e-bike rental, insider tips for events & concerts, and service that rocks.
— Amy WInehouse